Frequently Asked Questions
How does the data recovery process work?
The data recovery process starts with a standard evaluation process. Our data recovery specialists will examine failed data storage media to understand the damage level and the recoverability of your data. After the evaluation process, you will receive a detailed technical evaluation result, service quote, and estimated service duration.
We will need your confirmation to proceed with the data recovery services. If you do not accept the service quote for any reason, we will return your device to you.
If you accept the service quote, at this time, we will not request payment. Our engineers will recover your critical data in a certified clean room and arrange a remote file verification session to verify the results. You will be able to see and open your files. After ensuring that we recover your files, you will make a payment and receive a copy of your valuable data in a brand new hard disk drive.
How can I provide safe shipping for my device?
Data storage devices have very fragile and sensitive systems, mainly when a failure occurs. Hence, it is essential to provide your media with maximum safety. So when you send your device to one of our facilities, you should be sure that your package is packed tight and protected against electrostatic discharge (ESD). Also, make sure to use a sturdy cardboard box. If the storage is packed as mentioned above, then you can rest assured that it is safe.
What is the average turnaround duration for data recovery services?
We offer economy, standard, priority, and emergency data recovery service plans to our customers. The main difference between these service plans is the duration of the recovery process. See below the average data recovery duration for each service plan:
1. Economy Service – 3-4 weeks
2. Standard Service – 1-2 weeks
3. Priority Service – 3-5 days
4. Emergency Service – 24-48 hours
How much does the data recovery service cost?
We do not offer fixed-rate data recovery services. Many factors are affecting the cost of data recovery services. Some of them are:
- service plans – how fast you want to receive your data, estimated engineer time required for a case
- the cost of spare parts needed for the recovery process
- the size of the recovered data
- encryption applied to the customer data
- other technical challenges
We offer a risk-free evaluation and safe shipping services to know the resources required to recover your case successfully. Afterward, we can accurately provide a service quote based on actual costs.
How will you deliver my data to me?
Once you verify the recovered data and make a payment, we will deliver your data either in a brand new hard drive or upload data to a secure cloud to share a link to download the data.
Generally, we keep a copy of your data in our servers for up to 2 weeks to ensure you receive the data successfully before destroying the copy from our servers. Once you receive a copy of your data, you should notify us about successful delivery. Then, we will immediately annul your data stored on our servers.
What is your data recovery success rate?
We maintain a 99% success rate from data storage devices that were not tampered with by any other data recovery company or individuals. All our engineers are experienced and certified in data recovery services. Our data recovery labs have the latest precision microscope, data recovery tools, and ISO Certified Class 10 Cleanroom facilities, which help deliver the maximum data recovery results.
What types of devices can your data recovery service handle?
Our data recovery service can handle a wide range of devices, including hard drives (HDDs), solid-state drives (SSDs), USB drives, memory cards, and various types of RAID systems.
Can you recover data from physically damaged devices?
Yes, our skilled technicians have experience recovering data from devices that have sustained physical damage, such as water, fire, or impact damage. The extent of data recovery depends on the severity of the damage and the specific device. It’s crucial to consult with our specialists to assess the situation and determine the best course of action.
What if my data cannot be recovered?
While we strive to achieve the highest success rate possible, there are instances where data recovery may not be possible. In such cases, we will inform you of the situation and discuss any possible alternatives. If we cannot recover your data, you will not be charged for the service.
Do you offer any guarantees for your data recovery service?
We stand behind the quality of our work and offer a “No Data, No Charge” guarantee. If we are unable to recover your data, you will not be charged for the service. Additionally, we provide a free evaluation to assess the likelihood of successful data recovery before starting the process.
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Customer Reviews
Thousands of clients trust us for our high success rate in data recovery. With a skilled team and a proven secure recovery process, we consistently deliver fast and reliable results. Our commitment to excellence has earned us glowing reviews from satisfied customers who depend on us to recover their most important files.
Whether you’re an individual or a business, you can count on our expertise to protect and restore your critical data. Discover why so many choose us for their data recovery needs and see the difference our professional service makes.
