Data loss can occur on external hard drives for various reasons, including accidental deletion, water damage, disk management issues, physical impacts, or malware attacks. Fortunately, the engineers at PITS Global Data Recovery Services possess the tools, knowledge, and expertise to recover data from all brands and models of external drives. Recently, we received a request for data recovery from a WD My Passport disk drive. This blog details our restoration process.
The Issue with the WD My Passport
The client discovered that files on his WD My Passport were no longer accessible. While some files were still visible, he was unable to open them, indicating that the data had become corrupted. In search of a solution, he researched data recovery options and found our company, where he was encouraged by the positive reviews.
Upon receiving the Western Digital external hard drive, our team opened it to investigate the issue. We noted physical damage and signs of corrosion on the internal components, likely caused by liquid exposure.
To ensure transparency, we provided the client with a comprehensive report after our evaluation. This report summarized the data loss situation and the estimated time required for recovery. The client decided to proceed with our recovery process based on our findings.
The Data Recovery Process
Our advanced data recovery techniques allowed us to restore the client’s high-priority files from the water-damaged WD My Passport. Our engineers determined that corrosion on the internal parts was affecting the drive’s read/write capabilities, leading to data loss.
Steps in the Recovery Process
Environment Control: We performed the recovery process in our state-of-the-art ISO-Certified Cleanroom, designed to protect sensitive components from dust and contaminants that could cause further damage.
Component Cleaning: Our team meticulously cleaned each component, removing dirt, dust, and debris. We also tested each part for functionality before proceeding to repairs.
Repairs: After cleaning, we repaired any damaged areas discovered during the inspection. Using specialized tools and techniques, we replaced any failed components.
Data Scanning: We utilized proprietary technology tailored for external drives like the WD My Passport. After completing repairs, our team conducted a thorough scan to identify previously corrupted or deleted files.
File Restoration: We created a detailed report summarizing each file’s condition and the estimated time required for full restoration. Ultimately, we restored the entire directory structure and all recovered files onto a new drive for the client’s convenience.
Successful Recovery Outcomes
We successfully recovered every file stored on the drive, including pictures, videos, and documents. The client was thrilled with the speed and effectiveness of our recovery process.
Why Choose PITS Global Data Recovery Services?
At PITS Global Data Recovery Services, we understand the importance of quick and secure access to digital assets. Our approach ensures that every case is handled with care and diligence until successful recovery is achieved.
Our Advantages:
- Expertise Across All Brands: We specialize in data recovery for all brands and models of drives.
- Highly Trained Professionals: Our engineers have years of experience in managing complex data recovery cases.
- Commitment to Confidentiality: We guarantee that your data remains secure and confidential throughout the recovery process.
- High Success Rate: We pride ourselves on our ability to recover data from external hard drives with a success rate of over 99%.
If you are experiencing data loss similar to our client’s situation, contact us today instead of relying on data recovery software. We are ready to assist you in restoring access to your valuable data.
